A lot of users who begin using their very first web hosting account, or switch companies, normally have queries regarding how particular operations are done or experience problems when setting up various things such as e-mails, site settings, and so on. This is why, lots of companies have prepared documentation with the most frequently asked questions and problems in order to help their clients obtain information swiftly and seamlessly. As a result, the client support team members can spend more time on real problems that given clients may be experiencing, since the solution for the minor things will already be available on the web and customers can easily tackle them without having to contact the support team. Having comprehensive documentation is really important, particularly for new customers with no past experience at all, since the web hosting service involves a myriad of features and many people can get perplexed about what to do. A good information repository can both help you carry out the procedures that you want and learn how the web hosting service works as a whole.

Extensive Online Documentation in Shared Web Hosting

Our shared web hosting plans come with a detailed knowledge base where you can find information on all the obstacles that you may possibly stumble upon and their solutions. You can find out how to create and manage a mailing list, how to use an .htaccess file, or how to continue in case the settings of your mail client are correct, but you are not able to send emails, for instance. We have made every effort to be as exhaustive as possible and to encompass all the available options in order to help you save time and energy and to offer you different solutions for each single issue. The knowledge base contains educational articles too – both general ones about the hosting service as a whole, and more specific ones, which will help you become acquainted with the functions and features of the Hepsia hosting Control Panel. You can find relevant articles about particular features and functions in each section of the Control Panel, whilst if you would like to browse the complete article collection, you should go to the all-inclusive Help section.

Extensive Online Documentation in Semi-dedicated Hosting

We have prepared an elaborate online knowledge base for all our present and future customers, so if you order a semi-dedicated server package through our company, you will be able to find any information that you are looking for at any time. We’ve got a large number of informational articles, which will help you understand better what is going on in your semi-dedicated account – "What’s PHP?" and "What are file access permissions?" are only 2 examples. Our comprehensive tutorials will help you do anything you like – extract an archive, import a MySQL database, forward a domain name, etc. Moreover, we’ve also got troubleshooting instructions, which will allow you to find out what causes a certain problem and the viable solutions for it. In case you aren’t able to send e-mail messages or your domain name returns a 500 Internal Server Error message, for example, you can refer to our knowledge base and repair the problem very quickly. The articles can be accessed through any Control Panel section, as well as through the all-encompassing Help section.