Tech Support Channels
A Sixty–Minute Response Time Guarantee
Each help request you submit to us will be dealt with within maximum 60 minutes. In case your support ticket or e–mail requires further assistance from an administrator, we will forward it and leave a comment to notify you that your matter is being worked on. If you take advantage of our Optional Managed Services package, all of the server management services included there will be completed at a time of your liking.
An Outstanding Tech Support Service
- We will be online for you 24–7–365 to answer any inquiries that you may have pertaining to our Website Control Panel and any of the apps that we have preinstalled on your behalf on the server. If you also require support handling server admin tasks, order our Optional Managed Services package, which includes data backup disk space, OS updates every week, server monitoring and restarting procedures, plus problem troubleshooting and installation procedures.
A User–Friendly Help Section
We have equipped our Website Control Panel with a comprehensive knowledgebase, which features comprehensive explanations of all its features and functions. Besides, we have filmed exhaustive video tutorials that will further instruct you how to perform a particular task or solve a commonly encountered issue. The help articles and the tutorial video clips are easily accessible from each section of the Website Control Panel through the Help and Videos buttons located in the upper right corner.