A 99.9% Server Uptime
We’ve set up our shared web hosting platform using reliable hardware components and strongly customized software. Our system administrators have installed a customized version of SELinux on our physical servers to ensure the highest level of protection and dependability. We have added several distributed denial–of–service prevention tools combined with very powerful firewalls to make sure our internal network is invincible and safe.
All our Linux shared web hosting plans come with a 99.9% server uptime guarantee. And irrespective of which datacenter you choose, the uptime guarantee stays the same.
A 99.9% Network Uptime
If you want to deliver a top–class hosting service, you can rarely lean on the default network configuration in a datacenter. We have built our own custom network in order to ensure a faster–than–the–blink–of–an–eye connection speed with the rest of the world.
And because of this, regardless of which datacenters you choose: our data center in the US, our data center in the UK, in our data center in FI, in our data center in East Europe or our data center in AU, you will enjoy an assured 99.9% network uptime. And this guarantee is available with all web hosting plans offered in each datacenter.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done pretty much everything to decrease all possible risks with our cloud hosting plans and regardless of the fact that we provide excellent customer support, sometimes the customer simply isn’t pleased with what we offer. Or he wants to switch to a more powerful hosting solution, like a virtual private server or a dedicated hosting server.
That is why we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you are not completely pleased, you will receive a refund.
24/7 Technical Support
In the event that you own a hosting firm, your support engineers are of major importance. This is why we’ve cautiously hand–picked a highly proficient team of support engineers, each with many years of training behind his back. With their help, our company offers 24x7 support with each of our web hosting solutions.
And not just that, our company offers a 1–hour response time guarantee. All questions are answered within 1 hour and our average support ticket response time is below 20 minutes!