The accessibility to the customer and tech support that a shared web hosting company offers will tell you a lot about the services that they provide as well. In the event that you are allowed to use just emails and tickets, you have almost certainly come across some reseller not the website hosting provider. If this is the case, you will have to wait for a couple of days in order to get an issue resolved as your reseller may not be checking their communication on a regular basis or they may need to contact the true hosting company for extra assistance. When the supplier provides you with different means of communication with fast response time available anytime, they're most likely the top provider, not a reseller. Which means that you'll receive timely assistance and top quality support because they'll have direct access to the servers where your account will be created. Regardless of the trouble - technical or sales, it's always better to be able to get in touch with your website hosting company right away via your favourite method of communication.

24/7 Customer Support in Shared Web Hosting

We acknowledge the importance of receiving assistance in a timely manner, that's why our shared web hosting services include 24/7 technical support and several options for contact. If you do not have an account yet, you can phone us or use our live chat and consult with a live agent, in order to inquire about our services or check if our servers meet the system requirements for your web sites. As a result, you'll never end up obtaining a service that you can't use. If you already have your website hosting account with us, you can also open a support ticket in the Hepsia hosting Control Panel if the issue is strictly technical or it needs additional investigation. Unlike the majority of providers that you can find today, we respond to all of the tickets within one hour, so you will not need to wait for an entire day. Our support services can be used day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

You'll be able to try out our support services even before you obtain a semi-dedicated server account from our company since we have phone and online chat support for billing, pre-sales and general queries. Our agents will help you select the right package or supply you with details about our servers, in order to check if the system requirements for your web sites are met. When you are an active client, you will also be able to get in touch with us through email or via our ticketing system, that is accessible through the Hepsia web hosting Control Panel. We warrant that if you use any of these 2 ways of communication, you will get an answer within no more than one hour and that’s 24/7, including weekends and official holidays. In case you have used the web hosting services of other companies, even large ones, you'll be able to compare the response time as it often takes a full day for them to take care of a support ticket.

24/7 Customer Support in VPS Web Hosting

In case you rent a Virtual Private Server through us, you can get in touch with us 24/7 for every server-related issue or forany problems or questions with regard to the pre-installed software your server is equipped with. In case you haven't ordered a virtual private server plan yet, you can learn much more about our services by giving us a phone call or by employing our live chat service. For more tech problems, you should send an email message or open a support ticket through your billing Control Panel and you'll get support within a maximum of one hour regardless of the time of the day, even on weekends and holidays. The typical answer time in most cases doesn't extend past 30 mins. In case you'd like to have assistance with third-party software, you can take advantage of the Managed Services upgrade that you can add to each and every VPS package and our administrators will help you with any set up or troubleshooting issue you could have encountered.

24/7 Customer Support in Dedicated Servers Hosting

When you purchase a dedicated server from us, you can get in touch with us at any time using a number of channels and the maximum time that you'll need to wait for an answer is approximately one hour, which means that you can forget about waiting an entire day. Our customer and technical support service is available 24/7 regardless of whether it's a holiday or a weekend and we will support you with anything related to the applications that are pre-installed on your server. To contact us about a technical issue, you are able to open a trouble ticket through the Help section of your billing Control Panel or you can send us an e-mail message. In case you have any kind of basic questions or you'd like to learn more about our services before you order, you can also use our live chat or you could call one of the local phone numbers that we have in various countries around the globe. If you're looking for support for third-party software that you cannot deploy or manage effectively, you'll be able to add the Managed Services upgrade to your plan and our sysadmins will assist you.