You'll find plenty of shared web hosting providers on the market, however the majority of them are resellers who have limited resources, especially in terms of support. A good way to distinguish them is the option to contact the company over the telephone. The level of support that you can receive via this particular channel of communication will vary based on the supplier - several of them provide experienced telephone support, others offer basic and customer support only because some matters are more time-consuming and it would be quicker to be resolved via a ticket, especially if the situation needs to be escalated. Nonetheless, it's good to find that you can always reach your web hosting supplier as there're numerous small issues which can be resolved efficiently and in a very timely manner with a phone call, not mentioning that you are able to get more details for the services before you become a client.

Phone Support in Shared Web Hosting

Because we have live telephone support 14 hrs a day, you have the option to get in touch with us and consult with our customer support agents to get more information about any of the Linux shared web hosting that we offer and make sure that our servers meet the system requirements for your web sites before you purchase anything. For your convenience, we now have phone numbers on three different continents so that you are able to call the one nearer to you - in the USA, Great Britain or Australia. In case you are already a customer, you can call us about general and billing issues, and about some technical ones. In case the trouble is strictly technical or it can take longer time to analyze, you should employ our ticketing system, which will allow both you and our tech support crew to monitor the details given by each side.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server packages that we supply include live phone support for fourteen hours every day. In case you wonder which package is suitable for your sites, you would like to find out more about a plan's specifications or you need any other kind of info about our services, you can call any of the local telephone numbers which we have in the United States of America, Great Britain and Australia and our support agents will assist you. In case you already have an account, you are able to contact us about sales and general matters, although we are usually able to assist with a variety of technical issues as well. For entirely tech issues you will need to use our in-built ticketing system where the conversation between you and our technical support team will be in one place, which is the better option in case the trouble requires additional time to be resolved or it has to be escalated to our system administrators.