Phone Support in Shared Web Hosting
Because we have live telephone support 14 hrs a day, you have the option to get in touch with us and consult with our customer support agents to get more information about any of the Linux shared web hosting that we offer and make sure that our servers meet the system requirements for your web sites before you purchase anything. For your convenience, we now have phone numbers on three different continents so that you are able to call the one nearer to you - in the USA, Great Britain or Australia. In case you are already a customer, you can call us about general and billing issues, and about some technical ones. In case the trouble is strictly technical or it can take longer time to analyze, you should employ our ticketing system, which will allow both you and our tech support crew to monitor the details given by each side.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server packages that we supply include live phone support for fourteen hours every day. In case you wonder which package is suitable for your sites, you would like to find out more about a plan's specifications or you need any other kind of info about our services, you can call any of the local telephone numbers which we have in the United States of America, Great Britain and Australia and our support agents will assist you. In case you already have an account, you are able to contact us about sales and general matters, although we are usually able to assist with a variety of technical issues as well. For entirely tech issues you will need to use our in-built ticketing system where the conversation between you and our technical support team will be in one place, which is the better option in case the trouble requires additional time to be resolved or it has to be escalated to our system administrators.