One-Hour Response Guarantee in Shared Web Hosting
Our guaranteed max response time for any customer support ticket that you open or any email that you write is only 60 minutes, even in case you contact us during weekends and legal holidays. Whatever the essence of your query or problem might be, we’ll lend you a hand immediately and will give you the needed information to resolve any problem with your sites. The real reply time normally doesn’t surpass fifteen-twenty minutes, which goes to say that you can forget about waiting around for hours on end to get an issue resolved or even worse than that – waiting around all day only to get an answer that more information is required while nothing’s solved. We’ll give you assistance in a well-timed fashion since we are aware of just how costly time can be in the dynamic Internet era. The 1-hour reply time guarantee applies to any billing or technical query that you may have about our Linux shared web hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our support engineers are available at all times and they’ll reply to any support ticket that you open through our hosting Control Panel within maximum sixty minutes. The ticket response time is guaranteed no matter if you’ve got a general enquiry connected with your semi-dedicated server or you run into some predicament and you will not have to wait even that long for most issues. Regardless of what the essence of the issue is or what time of day or night it is, we will be there to lend you a hand, as we are available 365 days a year to cope with any billing, general or technical issue. If you contact us about anything that’s within our capability, we’ll solve it before we respond to you, which goes to say that you will not have to wait around for hours or even days while the problem perseveres. If there’s something that you have to do on your end, we will provide you with the necessary info – what possible solutions to try, what actions to take, etc.