A live chat is among the methods of communication provided by some hosting companies as part of their support services. Depending on the company, the chat is used for billing, pre-sales and/or technical assistance. This way of communication is quicker in comparison to a support ticket and it'll make it much less likely to misspell or misunderstand anything compared to a call with a representative. Furthermore, if the issue that you have needs some time to be reviewed and resolved, you will be able to do something different meanwhile instead of just waiting, like you would have to do when you call. You can also employ a live chat support service totally free as long as you have world wide web access even when your web hosting provider is located in a different country and they don't have a local telephone number you can call.

Live Chat Support in Shared Web Hosting

We supply a live chat support service for all of the Linux shared web hosting that we offer and we are able to assist you with almost everything in real time. If you don't have an account with our company yet, we can provide you with more details about the plans in order to help you to choose the most suitable plan. If you are a current client, we're able to assist you with any general or billing issue and also with multiple common tech troubles, such as an email address installation in a desktop email client. In case you cannot give us a call for whatever reason or you're in some country where we don't have a local telephone number, our live chat is the best way to contact us. Needless to say, some troubles need more time to investigate and test, which means that you'll need to open a ticket to our technicians, however, we're able to save your time and help you with quite a lot of issues on the chat.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we offer is accessible every day, even on holidays and weekends. It is one of the best ways to learn more about our semi-dedicated hosting in case you do not have an account yet or to have some issue resolved if you're a customer and our support agents will assist you in real time regardless of the time of the day you join our chat. In case you're hestitating which package is more appropriate for your sites, in case you need advice whether you should order a particular upgrade and how to order it or in case you have problems setting up an email account on your computer system, you will be able to contact us and we'll supply you with the needed details very quickly. The live chat is online even after our telephone lines go off for the day, which means that if you have an account here, you can rest assured that you'll always receive timely help with any question or trouble that shows up.