If you’ve ordered a web hosting package and you have certain questions connected to a particular function/feature, or in case you’ve confronted a certain difficulty and you need help, you should be able to touch base with the respective technical support team. All web hosts deploy a ticketing system irrespective of whether they provide other means of contacting them aside from it or not, as the most effective way to resolve a problem most often is to send a ticket. This form of correspondence makes the replies exchanged by both sides simple to track and permits the help desk team representatives to escalate the problem if, for example, a server administrator needs to become involved. Most often, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which goes to say that you have to have at least two different accounts to get in touch with the client support team and to actually administer the hosting space. Non-stop switching between different accounts might often be a headache, not to mention the fact that it requires a very long time for most hosting companies to process ticket requests.

Integrated Ticketing System in Shared Web Hosting

Our Linux shared web hosting come with an integrated trouble ticket system, which is part of our in-house developed Hepsia hosting Control Panel. In contrast with other similar tools, Hepsia allows you to manage everything related to the web hosting service itself in the very same place – invoices, web files, emails, tickets, etc., eliminating the need to go through different interfaces. If you’ve got any pre-sales or technical questions or any problems, you can submit a ticket with just a few clicks of the mouse without the need to sign out of your hosting Control Panel. In the meantime, you may select a category and our system will present you with a variety of help articles, which will provide you with more information and which may help you resolve any given issue even before you actually send a ticket. We guarantee a support ticket response time of maximum 1 hour, even if it’s a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which comes with all our semi-dedicated hosting, was developed with the notion that you should be able to manage everything associated with your account from one single location and the trouble tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you have an enquiry or confront a complication, you can get in touch with our client care team members on the spur of the moment without the need to use another admin dashboard. You can browse your web files or check various settings in your account whilst submitting a new ticket or reading the response to an older one. In case you’ve got a ton of tickets and you would like to find a particular one, you can resort to the clever search functionality, which is available in the Help section of the Control Panel. We’ll make sure you get an answer in less than one hour irrespective of the essence of your inquiry or issue.