Integrated Ticketing System in Shared Web Hosting
Our Linux shared web hosting come with an integrated trouble ticket system, which is part of our in-house developed Hepsia hosting Control Panel. In contrast with other similar tools, Hepsia allows you to manage everything related to the web hosting service itself in the very same place – invoices, web files, emails, tickets, etc., eliminating the need to go through different interfaces. If you’ve got any pre-sales or technical questions or any problems, you can submit a ticket with just a few clicks of the mouse without the need to sign out of your hosting Control Panel. In the meantime, you may select a category and our system will present you with a variety of help articles, which will provide you with more information and which may help you resolve any given issue even before you actually send a ticket. We guarantee a support ticket response time of maximum 1 hour, even if it’s a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which comes with all our semi-dedicated hosting, was developed with the notion that you should be able to manage everything associated with your account from one single location and the trouble tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you have an enquiry or confront a complication, you can get in touch with our client care team members on the spur of the moment without the need to use another admin dashboard. You can browse your web files or check various settings in your account whilst submitting a new ticket or reading the response to an older one. In case you’ve got a ton of tickets and you would like to find a particular one, you can resort to the clever search functionality, which is available in the Help section of the Control Panel. We’ll make sure you get an answer in less than one hour irrespective of the essence of your inquiry or issue.